Corporate Policies and Worldwide Shipping:
We have had many requests for International Shipping. International Shipping complicates our services and Warranty offered. Because of this our Policy is the following.
1.) International Customers: International orders will be responsible for all shipping costs even on acceptable canceled orders. No exceptions. Once the order starts processing postage is printed and can take 2-3 weeks prior to leaving our facility to fulfill your order therefore shipping costs have been paid and are deemed non refundable with no exceptions. Any special order, Custom RC cars, trucks, planes, drones, or in general Hobby related products and those not inventoried, etc..., are non refundable. Ask before you commit to a purchase as the majority of our products are made to order and often tailored towards your needs.
2.) Other Manufacturers Products: Any Warranties on OTHER Manufacturers products are dealt directly through that specified manufacturer and parts should not be returned to us. Our Wholesalers have the same policy with us. This also applies to all USA purchases sold in the USA by Fastlane Hobbies LLC regarding other manufacturers branded products. We are not authorized to warranty, exchange, or refund any other manufacturers product nor did we design and build it so it is your responsibilty to contact that Original Manufacturer. Be certain you fill out all warranty information upon receiving product for those manufacturers. Any attempt to file a charge back of any type against Fastlane Hobbies Will result in all applicable costs, fees, surcharges, etc.., to be deployed by a collection agency of our choosing to mark against your credit and make all fair attempt to return the monies you stole from us. You will also be banned from all future purchases forever from us and those manufacturers, retailers that we work closely with. No other company, club, or personal or group ideology will take precedence over this Corporate Policy regardless where you purchase from. If you disagree DO NOT purchase any products.
3.) Fastlane Hobbies Products: All Fastlane Hobbies product warranties DO NOT apply to any International purchasers. By purchasing you agree to purchase as is and resale as is following your local law and accepting the responsibility in entirety for all purchases. All lower contingent 48 state USA customers are Required to pay Return Shipping for Fastlane Hobbies parts to be inspected and if warrantied at our discretion and additional shipping for any replacement parts shipped back to you. Any part not returned within 5 days of RMA (Return Merchandise Authorization) will be treated as neglect and forfeiture of any and all warranty herien.
4.) Returns and Exchanges: Any non Fastlane Hobby parts returned to us will be returned back to the customer at their expense or held here and accrue a storage fee of $10/wk until customer accepts return of the product. We are not Traxxas, Losi, Leopard, Tekin, Integy, Hot Racing, TP Power, Castle Creations, or any other companies return and exchange department. If you feel you have a defective product from any manufacturer besides Fastlane Hobbies than it is your responsibility to call their technical support and follow through with an RMA should one be necessary. No exceptions and it doesn't matter if another manufacturers product arrived to you with issue. This is also how our wholesalers policy to us. We are like many a middleman warehouse for others products and not their warranty exchange program. When you buy from any other online Hobby company you call the original manufacturer. i.e. "We didn't build it and we didn't break it". We are also not their technical department nor should we be expected to provide such services that are draining to our working schedule and prevent us from manufacturing and conducting business with those who've already paid for their parts. We don't have the staffing, nor the authority to handle other manufacturers product issues. Therefore, If you have a product question regarding other manufacturers products please seek their assistance. Any Electronics or Brushless motors sold are non-refundable and sold as is. Please seek that manufacturer for their warranty and exchange program prior to purchasing. Fastlane has limited branded Electronic products and they may come with a Limited warranty as follows. Power supplies manufactured by us are 1 year from date of purchase to original purchaser only. BEC's, Cap packs, and any other electronic device has a 7 day exchange only if product has not been used and in original sealed packaging. Any used or open packaged electronics have no warranty nor will they be accepted for exchange. All of our parts are tested before they leave and were well aware of their functional condition. Any use, improper use, installation, etc.., is at the sole discretion of end user and you are expected to understand what you are purchasing or contract a Professional Hobby Service to aid you in your upgrade/repair or in general build. Some custom products sold require a highly evolved skill level to use. If you do not have ample understanding than you need to contact your local hobby shop for assistance. In general we do not supply instructions with our products. You are expected to have some understanding and utilize Loctite, Professional help, soldering, or any other various technique that is typical in the RC Hobby Community. Please Do Not assume or have unnecessary expectations of any particular product. If you do not understand how it is installed, or how it can be used you should consult your local professional Hobby Shop or refrain from purchasing parts requiring technical knowledge above your experience or the experience of your installer.
5.) Custom Orders:When you make an order do not continue to call us and ask where it is or you will be refunded less shipping and a 25% surcharge for existing handling and/or parts preparation. Time is very precious here in manufacturing and prototyping and it is always busy in the shop and outgoing shipments are always backlogged to some degree. Please see contact us page for further information regarding timelines as some Custom builds can take several months to a year when dealing with prototype components never manufactured or manufactured in minimal quantities. Look at how many years it took the gentleman to build his 1/4 scale Grave digger in his spare time. Now add 25 of those atop a full work load of outgoing products machined on a daily basis. If you ordered a custom part or complete car, truck, plane, drone, boat, etc., it is in queue to be "Custom made for you!". Every product we make requires full payment up front and to fit it within our working schedule, order tooling, replacement tooling, parts needed for production and than to be manufactured per order received within a full working schedule. Understanding delays for tooling, specialty cutters, or in general R&D and engineering for one off components can take considerable time as well several approaches until a final product is developed. Any authorized canceled special orders are subject to a 50% restocking fee and the cost of any prepaid postage. If this doesn't work for you than don't purchase Custom parts from us. Also be sure you intend to be in the hobby for the long term and that if you have immediate desires it is best you do not purchase from us. Hand made parts take time as well inventory discrepancies or manufacturers who have us on backorder can delay outgoing shipments including tooling, equipment breakdowns, upgrades, etc.., are all contributing factors to delivery timeline. Pretty simple and the fact many have grown up in a fast food world this would be the wrong business to expect those speedy type services from. We understand you're anxious. Were just as anxious to fulfill your order. Our custom fabrication is in high demand and most customers understand waiting on unique one off products is a requirement in buying hand made products besides the fact we are always short staffed and often rely on temporary help and volunteers to our phone services. Each part is developed individually on a manual lathe or manual (hand crank) mill. We do not have production capabilities quite yet and of course we also specialize in one off ,not commonly found products. I.E; If each part takes 2 hours on average to produce how quickly do you think we will get to your part knowing 45 are ahead of you? This isn't including all of our current in house builds that can take 25-100 man hours to engineer and develop nor the standard sale of OEM products from other manufactures. Imagine the time involved if this were you? Now you know why we often work 16 hour shifts here. OEM parts in stock will ship within 2-4 business days and if drop shipped from our warehouse they will ship in 1-2 days. Custom parts no less than 3 weeks to ship on average. The many custom parts we manufacture also require additional parts to complete so if you order one that requires we obtain parts elsewhere this just exacerbates that timeline. Bottom line, "Don't order custom parts, cars, planes, drones, or trucks unless you are willing to wait until they are shipped and on our schedule so we can keep customers in queue ahead of you that were their first. If you want a part immediately we suggest checking with another manufacturer. Once you receive pre shipment Tracking than your shipment is in queue to be filled and dispatched. It doesn't necessarily mean your part shipped that day or the next merely it is in process to be shipped. Our timeline can change at any given day for various reasons including broken down equipment, tooling, our own mistakes, other product availability, or custom parts necessary to complete specific application processes; defective products we find after testing and need to rework or reorder, and so on. We experience the same issues you do when it comes to other manufacturers and we don't always know exactly when their product will arrive despite given a best approximation and currently we do not have a thorough inventory management system available from our Web host. As you know many products in this industry come from China and its probably coming via an Ocean liner. Given our staff size and small equipment we ask that you be patient and your product will arrive in due time. In some cases we have to wait 8-12 weeks for small products like O-rings, tooling, fluids, and general hardware that are used to make many of our custom parts. Again, If any of this is unacceptable to you please do not purchase anything from us we are already swamped busy and like you do not need the headache of contending with disruptions to our working schedule. Thank you for your understanding.
6.) Fastlane Hobbies Product Warranties: All 6061 Aluminum products manufactured by us are Lifetime guaranteed. You will be required to send the old part back to us for inspection and we will determine the cause and at our discretion determine if the product should be replaced. This is for exchange of product only. All parts are tested for fitment and use prior to shipping and therfore may have signs of testing to ensure fitment. We Do Not warranty minor cosmetic conditions where product is usable as products typically show signs of machining or extrusion as should be expected. Similar or upgraded products will be returned to you. Please allow 2-3 weeks for any warranties. Gears are shipped in clear sealed packages. They must be returned in that packaging for exchange only. Electronics are as stated above not warrantied and no exceptions. Electronics are NOT warrantied by us here and this also includes any other manufacturers LiPo batteries and their branded products. Please see individual Manufacturer for their warranty. If you believe you have a Electronics/Battery warranty you will need to contact that manufacturer and by purchasing from us you understand that if they offer warranty it is likely for exchange of product only and by that original manufacturer. Any signs of pry marks, customization by customer, hammer marks, etc.., on Fastlane products are immediate forfeiture of warranty. We reserve the right to exchange a product for something that may have visual or size characteristics differing from the original product however meant to serve the same purpose regarding any and all purchases or warrantable services. Do not purchase anything from us if you think it can be returned for money back. Products are sold and manufactured based upon your understanding you know what you are purchasing. Any and all custom prototype RC cars, trucks, planes, boats, drones, specialty parts etc.., are non refundable and once sale is complete cannot be canceled and/or returned due to many factors including parts already ordered, obtained, time involved, and general investments of R&D, Engineering, CAD design, time consumed, and funding already ensued based upon customers choosing to obtain a product tailored toward their need and/or general desire. All shipping costs both domestically and internationally on full sized radio controlled product/s are estimations only and any offer of free shipping from Fastlane Hobbies will cap at a maximum $150USD if offered as included, or free, and not a guarantee of your final shipping cost> Please note there may be further costs above and beyond initial quote due or free ship to approximation, changes in cargo, freight corporate changes in shipping fee's, fluctuations, and or in certain cases, general or governmental policy changes since time of purchase to time of shipping; and/or if less expensive shipping options being no longer available due to circumstances beyond our control. Customer will incur any and all remainder fee's above and beyond for any initial quoted shipping costs and/or any upgrades in shipping that they choose whether invoiced or purchased directly from this site. In those cases Fastlane Hobbies does contribute to some shipping costs or it has been worked within an initial quote it is purely estimated and not necessarily the final value. Fastlane Hobbies will expense no more than $150 USD so general basic uninsured shipping may be freely included in certain circumstances although at a maximum cap limit of $150 for any and all outgoing shipments and if so the customer assumes all those risks for uninsured shipping and the potential results of breakage or damaged packaging. Please inquire if this is something that concerns you otherwise expect there may be additional charges as we can only approximate until actual shipping time arrives.
*Thank You For you Understanding and Patronage. Please check this page periodically as we reserve the right to change and/or amend this policy at any given time without notice.
Custom Buttons For Specific Customers Below. Do Not Order Unless the button is intended for you.
07/01/2018 UPDATE: We have a New address. In the event of a authorized return please be sure and contact us and request an RMA number and acquire the proper address at that time. It is your responsibility if you ship anything to the incorrect address and it is lost and/or returned to you. We are in process of updating our shipping labels so do not depend on them for a return address at this time. If you are a Toys R Us customer you have been mistakenly directed here by squaretrade or another misinformed party. Toys R Us now closed had a House brand product called Fast Lane. You can google Toys R Us House products and find a list with this product name on it. Unfortunately we do not support or make parts for those products and cannot help you. For everyone else Thank you for your patience in this transition we officially have CNC machinery operable.
USA SHIPPING IS FREE!