09/17/2018 UPDATE: We have a New address. In the event of a authorized return please be sure and contact us and request an RMA number and acquire the proper address at that time. It is your responsibility if you ship anything to the incorrect address and it is lost and/or returned to you. If you are a Toys R Us customer you have been mistakenly directed here by squaretrade or another misinformed party. Toys R Us now closed had a House brand toy product line called Fast Lane. You can google Toys R Us House products and find a list with this product name on it. Unfortunately we do not support or make parts for those products and cannot help you. We are currently 7-9 business days behind processing orders. Note: *Phone orders will take priority*. Thank You for your patience.
USA SHIPPING IS FREE!
Fastlane hobbies L.L.C.
Denver, Colorado. USA
USA and Canadian customers may call or text. all others can only call tolL free 1-833-4RC-CARS. outside the usa and canada please download the kik app by clicking the logo and find us under fastlane_hobbies where our customer service reps can respond to your messages after business hours. if using a pc download bluestack here. bluestack download.
Fastlane Hobbies has a new toll free phone number 1-833-4RC-CARS. We accept domestic and international calls. Currently we only accept SMS text messaging from Canadian and USA residence. We cannot receive attachments through this system. For International Customers you may download the KIK messenger app here and utilize bluestacks link below to install on your PC if you don't have a smart phone. KIK has 7 day a week technical support. We currently do not have a dedicated person to monitor emails so we do not offer that option at this time. Thank You!
FREE USA Shipping.
All Customers: Please visit our Shipping and Policies page prior to purchasing .
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**Please Note typical timelines for Custom parts is 1-3 weeks and Custom builds are 6-12 weeks and longer depending upon what you have requested and the complexities involved in machining those parts. We have a waiting list on custom builds. contact the shop to find out how to get on this list. We will give you our best approximation at time of quote however that timeline can change at any given moment due to various circumstances. Otherwise by ordering you agree to the terms of timeline.
BUSINESS HOURS: New Extended Hours are listed at the bottom right on the HOME page. If Tawk.to is Online you may also utilize that feature during standard business hours. We are currently undergoing significant phone system changes to better serve you and bring in phone representatives to aid in online orders while keeping the shop staff efficient.