USA SHIPPING IS FREE!
Fastlane hobbies L.L.C.
Denver, Colorado. USA
USA and Canadian customers may call or text. all others can only call tolL free 1-833-4RC-CARS. outside the usa and canada please download the kik app by clicking the logo and find us under fastlane_hobbies where our customer service reps can respond to your messages after business hours. if using a pc download bluestack here. bluestack download.
Fastlane Hobbies has a new toll free phone number 1-833-4RC-CARS. We accept domestic and international calls. Currently we only accept SMS text messaging from Canadian and USA residence. We cannot receive attachments through this system. For International Customers you may download the KIK messenger app here and utilize bluestacks link below to install on your PC if you don't have a smart phone. KIK has 7 day a week technical support. We currently do not have a dedicated person to monitor emails so we do not offer that option at this time. Thank You!
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All Customers: Please visit our Shipping and Policies page prior to purchasing .
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**Please Note typical timelines for Custom parts is 1-3 weeks and Custom builds are 6-12 weeks and longer depending upon what you have requested and the complexities involved in machining those parts. We have a waiting list on custom builds. contact the shop to find out how to get on this list. We will give you our best approximation at time of quote however that timeline can change at any given moment due to various circumstances. Otherwise by ordering you agree to the terms of timeline.
BUSINESS HOURS: New Extended Hours are listed at the bottom right on the HOME page. If Tawk.to is Online you may also utilize that feature during standard business hours. We are currently undergoing significant phone system changes to better serve you and bring in phone representatives to aid in online orders while keeping the shop staff efficient.
11/22/2018 UPDATE: We are currently 9-11 business days behind processing orders of certain items. What this means is once order processing begins it may be another 2-3 days after you receive tracking confirmation before your item departs. PLEASE NOTE: The US Postal driver who picks up has notified Fastlane Hobbies that USPS handheld scanners were reprogrammed and the drivers can no longer scan for departure so your item may look like it hasn't shipped until it arrives to you. Items over $100 in the USA typically ship 2-3 day priority and items under $100 ship parcel 2-9 business days. if you want tracking conduct a phone order and request UPS shipping for an additional fee. In the event of a authorized return please be sure and contact us by phone and request a RMA number and acquire the proper return instructions so your exchange or refund can be handled without disruption. Online inventory has been updated today and should correspond to current shop inventory. Thank you and Happy Holidays.